This has happened more often than I'd like: I’ll be in a training session working on opening statements with sales reps, and someone will say,...
How to Create Interest in 10 Seconds or Less
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Sales Lessons from the Elton John/Billy Joel Concert
Billy Joel and Elton John are two of the most popular, talented pianists/performers/entertainers of our time. I had the opportunity to see them...
Voice Mail from an Upset Customer (This made me laugh out loud!)
I laughed out loud when a reader sent this to me, and I still do each time I listen, and watch the animation that some creative person added. This...
The Banal Brazenness of Telescammers
One challenge we face in using the phone as part of our sales process (or as the main method of communication) is overcoming the neagtive perception...
What it Sounds Like When You are Not Prepared for Voice Mail
Here's a great example of why you should be totally prepared for leaving a voice mail message.
Get a Headstart on the Economic Upswing
The stock market has been steadily inching up over the past few weeks. Economic indicators are showing signs of improvements. Economists who...
Telesales College Attendees in Orange County
Just finished my Telesales College workshop in Santa Ana, California. I'm always so pumped after doing one of these programs, since I also learn...
My Marketing Guy Screwed Up Big Time
My marketing guy screwed up big time. I simply told him to fix it. I didn't give him any guidelines, so I really can't get mad at what he did here....
Spelling “Assumption” Starts with A-S-S…
Be cautious about making assumptions. Be even more careful of voicing them. As I was working on a newsletter at my house, a...