I laughed out loud when a reader sent this to me, and I still do each time I listen, and watch the animation that some creative person added. This...
Voice Mail from an Upset Customer (This made me laugh out loud!)
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The Banal Brazenness of Telescammers
One challenge we face in using the phone as part of our sales process (or as the main method of communication) is overcoming the neagtive perception...
What it Sounds Like When You are Not Prepared for Voice Mail
Here's a great example of why you should be totally prepared for leaving a voice mail message.
Get a Headstart on the Economic Upswing
The stock market has been steadily inching up over the past few weeks. Economic indicators are showing signs of improvements. Economists who...
Telesales College Attendees in Orange County
Just finished my Telesales College workshop in Santa Ana, California. I'm always so pumped after doing one of these programs, since I also learn...
My Marketing Guy Screwed Up Big Time
My marketing guy screwed up big time. I simply told him to fix it. I didn't give him any guidelines, so I really can't get mad at what he did here....
Spelling “Assumption” Starts with A-S-S…
Be cautious about making assumptions. Be even more careful of voicing them. As I was working on a newsletter at my house, a...
Unconventional Ways of Getting Through
Having been in my business for over 26 years now, and telesales a lot longer (I did start when I was 14--really) I have seen just about every...
Angry Voicemail: This Guy Likely Did Not Get His Letter of Recommendation
Here's a site I found that asks viewers to upload their funny or weird voicemail messages. There are not a lot of messages there, but I heard a few...