I was rushing around last Friday trying to get out of the office so I could get to the airport. (Went to the Indy 500 by the way, awesome...
Another Call Recording: I’m still not sure what this guy was selling
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My Review of a Fellow Sales Rep’s Opening Statement
I've reviewed quite a few opening statements over the years from attendees at my training workshops andwebinars. Let me share one with you as a case...
How to Create Interest in 10 Seconds or Less
This has happened more often than I'd like: I’ll be in a training session working on opening statements with sales reps, and someone will say,...
Sales Lessons from the Elton John/Billy Joel Concert
Billy Joel and Elton John are two of the most popular, talented pianists/performers/entertainers of our time. I had the opportunity to see them...
Voice Mail from an Upset Customer (This made me laugh out loud!)
I laughed out loud when a reader sent this to me, and I still do each time I listen, and watch the animation that some creative person added. This...
The Banal Brazenness of Telescammers
One challenge we face in using the phone as part of our sales process (or as the main method of communication) is overcoming the neagtive perception...
What it Sounds Like When You are Not Prepared for Voice Mail
Here's a great example of why you should be totally prepared for leaving a voice mail message.
Get a Headstart on the Economic Upswing
The stock market has been steadily inching up over the past few weeks. Economic indicators are showing signs of improvements. Economists who...
Telesales College Attendees in Orange County
Just finished my Telesales College workshop in Santa Ana, California. I'm always so pumped after doing one of these programs, since I also learn...