Having been in my business for over 26 years now, and telesales a lot longer (I did start when I was 14--really) I have seen just about every...
Unconventional Ways of Getting Through
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Angry Voicemail: This Guy Likely Did Not Get His Letter of Recommendation
Here's a site I found that asks viewers to upload their funny or weird voicemail messages. There are not a lot of messages there, but I heard a few...
Screw the Recession: How to Keep Your Best Customers Loyal and Buying More
For the Platinum members of my Telesales Success Inner Circle we provide one-hour audio seminars every other month. Recently we did one with sales...
Chicago Telesales College Seminar Attendees
Here is the great group of attendees at the Telesales College seminar the past two days in Chicago. Lots of fun, lots of great ideas, lots of...
Are You Gutsy, or Wimpy
I get a fair number of request from people who want me to promote or endorse their product or book. Most I turn down. Every once and a while I see...
Throw the Question Back to Get Clarification–Especially If You Have No Clue
Telesales Success Inner Circle Platinum Member, and recent Telesales College attendee, Brad Jones, sent in an interesting article about responding...
How the iPhone Rep Built Credibility and Won a Bigger Sale
I finally gave in and bought the iPhone. Wow, what a cool device! It's so much more than a phone. While in the Apple store, had an interesting...
Follow-Up Article on Healthcare Advocacy From Wall Street Journal
The Wall Street Journal online edition posted a great article, along the lines of my posting below about asking direct and tough questions of...
The Fundamentals Work Every Time
First, I can't begin to express how overwhelmed I am with the thoughtfulness of you, my readers and customers, and I'll put most of you in the...