The now infamous Comcast cancellation call has gone mega-viral. People are outraged. Comcast has apologized. I've received many messages about my...
The Comcast Cancel Call: Your Thoughts?
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Haters of Soccer, and Sales
A bigger sport in the US than soccer is listening to the debate between soccer fans and non-soccer fans. It can get quite heated. Like political...
How to Sell to LeBron James
A huge sales process will be taking place soon. Several organizations will be going after the same target. The one who gets the sale will actually...
How to “Connect Instantly and Transform it Into Sales”
Here's an email I received a couple of weeks ago. No kidding. (I'm withholding the name to save embarrassment.) Hi Art, How do I reach out to CEO's,...
Little Things Mean a Lot
In our busier-than-ever lives, where actual human connection is becoming rarer, crowded out by digital communication, the little things have even...
Reply to Resistance Like They Do In Cabo
I was recently at a business meeting in Cabo San Lucas with my mastermind group. (Yes, we actually did have a meeting…ok, a short one.) It’s one of...
74 How Questions You Can Use
It's Masters week, the week that most of us golf geeks look forward to all year. What's really cool about the TV telecast is the number of...
How to Blow Away that Objection You Always Get
While listening to a rep's calls in preparation for a client training program I heard him say, "...and right now you might be thinking that since...
How to Add Value and Not Just Check In or Introduce Yourself
In my previous post I discussed calls that don't add value, and even can be looked at as nuisance or time-wasting calls. The ones that start out...