At age 19, his application to Harvard Business School was rejected. He was devastated at the time. However, exploring other options, he quickly...
Be Like Warren Buffet: Turn Failures Into Opportunities and Eliminate Rejection
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If You Ever Lack Focus, this Might Help
Last month I met with a group of other speaking and training professionals, just as we have been meeting several times per year, for 14 years now....
250 Free Motivational Quotes for You
If you are reading this, I'm guessing that you will make it through the most depressing day of the year without doing anything drastic. You...
Begin 2012 By Getting the Easy Sales
Did you go through an annual review recently? They can be very profitable. Oh, I'm talking about YOU doing an annual review of your customer...
Update and Zipps’ Response to Being Kicked Out of the Bar
With any business, making mistakes with customers is inevitable. Every good customer service training program or expert will agree that the key to...
Kicked Out of a Bar Because I Didn’t Want My Burger Split. Really?
(NOTE: I had originally sent this out to my email sales tips newsletter subscribers earlier today. The response has been overwhelming. I'm posting...
This Is Certain to Cause Early Resistance
A stranger approaches you on the street and asks for some money. A person wielding a clipboard (or an IPad) jumps in front of you as you're walking...
Reacting to Statements that Just Don’t Make Sense
"Sounds like something we might look at, we'll review it, then go from there." What? What was just said there? It was a Fuzzy Phrase, and...
The Quickest Way to Increase Sales
Here's a question I received the other day: "What is the best, quickest way to increase sales by phone?" At first glance I dismissed this...