With any business, making mistakes with customers is inevitable. Every good customer service training program or expert will agree that the key to...
Update and Zipps’ Response to Being Kicked Out of the Bar
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Kicked Out of a Bar Because I Didn’t Want My Burger Split. Really?
(NOTE: I had originally sent this out to my email sales tips newsletter subscribers earlier today. The response has been overwhelming. I'm posting...
This Is Certain to Cause Early Resistance
A stranger approaches you on the street and asks for some money. A person wielding a clipboard (or an IPad) jumps in front of you as you're walking...
Reacting to Statements that Just Don’t Make Sense
"Sounds like something we might look at, we'll review it, then go from there." What? What was just said there? It was a Fuzzy Phrase, and...
The Quickest Way to Increase Sales
Here's a question I received the other day: "What is the best, quickest way to increase sales by phone?" At first glance I dismissed this...
A Mishandled $8000 Pizza Order Call
I'm a self-taught cook, and probably own as many cookbooks as sales books. I watch the Food Network every chance I get. For a few years my barbeque...
To Be a Better Salesperson, Don’t SOUND Like One
Just wondering ...... why in the world do some salespeople feel like they must sound like a salesperson when they get someone on the phone? What is...
A Horrible Prospecting Email–This is Selling?
For those salespeople and managers out there who whine about how hard it is to actually talk to people, and that they are contacting so many more...
The Easy Way to Get Bigger Sales
A newer sales rep came into a company, in an industry he had never sold to before. Within two months he was kicking major butt and became the Number...