Guest: The “Home Service Millionaire,” Tommy Mello

"The Art of Sales" Podcast, Customer Service, Sales Recommendations (presentations)

Every business is a sales business. Hear how this young entrepreneur took a garage door business from $50K in debt, to over $30 million in seven years, using customer-oriented sales methods and processes. Listen Here

Little Things You Can Do That Have Huge Impact and Keep Customers Buying

Customer Service

A few months back I asked for examples of what you do to get through to decision makers. We got some great ideas and best practices and compiled many of those into a free ebook. (Get that here if you haven’t already). Not to be overlooked is how to continue building...

Little Things You Can Do That Have Huge Impact and Keep Customers Buying

Customer Service

A few months back I asked for examples of what you do to get through to decision makers. We got some great ideas and best practices and compiled many of those into a free ebook. (Get that here if you haven’t already). Not to be overlooked is how to continue building...

What You Can Model From the Comcast Cancel Call

Customer Service, Self Motivation

Last week I posted the now mega-viral Comcast cancellation call and asked for your thoughts. Thanks to those who replied. There were many excellent, well-thought-out comments and suggestions. My take:First, I agree that the rep went way over the edge.Regardless of the...

The Comcast Cancel Call: Your Thoughts?

Customer Service

The now infamous Comcast cancellation call has gone mega-viral. People are outraged. Comcast has apologized. I’ve received many messages about my take on it, and requests to post it for comments. Given that I often share recordings of phone calls, it’s my...

Little Things Mean a Lot

Customer Service

In our busier-than-ever lives, where actual human connection is becoming rarer, crowded out by digital communication, the little things have even more impact. In sales, and our lives in general. For the positive, and negative. At my local bank branch, the associates...