Another Call Recording: I’m still not sure what this guy was selling

in Call Recordings, Humor and Silly Stuff, Uncategorized

I was rushing around last Friday trying to get out of the office so I could get to the airport. (Went to the Indy 500 by the way, awesome experience.) A call came in and the guy introduced himself to Steve here as “Bob with an IT company.”

OK, perhaps it was a training prospect, so I made time to take the call. Well, I’m still not sure exactly what he was selling, but he made most every mistake in the book. Take a listen.

What are your thoughts?

By the way, we cover exactly how to avoid most of these mistakes, and what to say to get success, in my teleseminar “How to Easily Create Telephone Call  Openings that Stimulate Interest, and Avoid Resistance-(AND Get To More Decision Makers, AND Have Success With Voice Mail)” http://www.businessbyphone.com/teleseminar2.htm

 

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{ 13 comments… read them below or add one }

Eric May 27, 2009 at 5:55 pm

I think for now one when I am have a bad “phone” day I will listen to the recording to make myself feel better. after reading many of your sales tip emails over the past 12 months I make sure I understand each company I contact even if only at a basic level.

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Craig Coleman May 27, 2009 at 7:11 pm

This call is just awful and guarantees that any “leads” generated will only be the dregs who aren’t worthwhile prospects. Sadly, this is typical for an outbound telemarketing firm that is being paid by the hour. The results don’t matter to the firm because the client can be counted on to “test” them for about 3 months and then cancel the program- just in time to transition the reps to the next “test” for a new client.

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Shaun Gisbourne May 28, 2009 at 3:00 am

The poor guy making that call must be either appallingly inept or, more likely, very badly trained. Who makes decisions for people like him to represent a professional entity by telephone?
So, cold calling has a bad rap? Is it any wonder when calls like this are sadly all too common?
Whatever happened to “you never get a second chance to make a good first impression”?
Thank you, Art, for sharing this.

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Karan May 28, 2009 at 4:35 am

Ouch. He sincerely does not know what he’s selling.

Shaun is right – clearly indicitive of horrendous gaps in training; a travesty in business, made all too common, by the union of greed and apathy.

I hope he learns business, and better english, before he believes his faulty impressions of himself! Tele-Sales Tips Art! Help Sam the e-commerce, website, IT partnership man!

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Michael Pedone May 28, 2009 at 8:10 am

I had to stop the recording half way through… I just couldn’t take it anymore. Way too pain full for my ears.

What kind of company would allow that person to pick up the phone? If I could have only understood the company name I’d call the owner myself and get them on board for sales training.

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Scott Murphy May 28, 2009 at 1:37 pm

Poor guy. It was like fingers down a chalkboard. I had to stop the recording.What I don’t understand is why do companies not spend the money to train their staff? I guess you reap what you sow. What you do, or don’t do for staff development, will come back to you.

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Kimberly Hays May 28, 2009 at 2:27 pm

Ok people lets be real here. Everyone is trying to feel sorry for this guy, I know that times are tough and everyone needs a job but who in their right mind is going to take a telemarketing position if you can’t talk on the telephone. This call sounds like some huge company outsourced its telemarketing (not to anyone who lived in LA) to save a buck, it’s this type of thing that gives sales people a bad rap. Shame shame shame on the company that hired him. Don’t companies have any respect for themselves, their product or their employees anymore???

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Ronald Biederman May 28, 2009 at 3:23 pm

Wow- talk about a guy that did not know what he was selling. He lives by the script and hopes that the prospect will fall into place.

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Tina May 31, 2009 at 12:58 pm

First and foremost before anything, he MUST polish his english. It is extremely irritating to get interrupted during the day from someone who is not only readng from a script but cannot handle the language. The manager/owner of this company should be fired or trained. I wish I could understand the name of the company so I can call them up and complain.

This telemarketer also asked “How are you today” which makes me cringe.

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John June 2, 2009 at 6:38 pm

I thought you were very humane. I get those call center calls all the time – funny though I havn’t had one since I put a guy on speaker phone and played him a song on my guitar.

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Dianne June 3, 2009 at 2:57 pm

I am a sales person from an outsourcing company. I admit, I have a bit of an accent, but this call is unforgivable. upon hearing the introduction, i know that he needs more training in comprehension. this is how some of the first-time-callers i have trained sounds like. i bet, the script is in front of him, and he’s just reading it all the way, not listening to the prospect’s response. it is very important to always listen to the prospects, and let your mind work for a good response. GIVE HIM ONE COPY OF YOUR BOOK: HOW TO SELL MORE IN LESS TIME WITH NO REJECTION!!!

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Ally June 3, 2009 at 2:57 pm

Agent lacks product knowledge and needs to be conversant. He sounded scripted and accent is obviously thick. He needs to work on with his communication skills and should develop proper call flow.
-Call center trainer

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Andrew July 18, 2012 at 12:04 pm

Wow.

I am getting a slew of similar calls related to SEO help (since I spend a lot on ad campaigns).

That call was excruciating.

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