Last month I shared a post, Little Things Mean Everything, where I shared the story of my paper carrier and the personal notes she left me that made...
An Amazing, Personalized Way to Stay in Touch
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Here’s How You Will Sell More Than Ever in 2009
Do you know anyone who is constantly whining, complaining, and making excuses for their performance? Stay clear of them, because they will try to...
Show Me the Money!
In the new Telesales TV training video we just released for the Platinum members of my Telesales Success Inner Circle, we devoted the entire program...
Seven Ways to Stop “Selling,” and Start Building Relationships
There's lots of sales information floating around. Some of it very good, some mediocre, and other advice causes me to say, "Has the person saying...
My Birthday Present to You
For my 49th birthday today, I am running a one-day only, crazy, 49% promotion for ALL of the training resources we sell here at Business By Phone....
How to Be a Sweet-Talker
It's interesting how people not in sales as a profession view the tools, processes, and techniques we use every day, on the job and off. ...
Great Customer Service…at Wendy’s
I am fed up with, and still amazed by how the mainstream media thrives on presenting news through negative filters. Yesterday, when the Dow had its...
How about some “How?” questions?
A while ago I saw a TV commercial for Ping, the golf club company. The theme of the commercial was how Ping built its fine reputation by always...
Responding to “I’m not interested.”
So you make a prospecting call, deliver your opening, and their response is a quick, "I'm not interested." Or, "We don't need...