Questioning
Anyone talking to anyone else: “May I ask you a question?” A reasonable reply: “You just did.’ Ok, maybe it’s just one of life’s tiny little annoyances that is not a big deal. Except, on the phone. Because what might seem like tiny...
Questioning
I get to travel all over doing my inside sales training programs for clients. And when I do, I love to get out, and take in what the city has to offer. And I’m always looking for sales ideas. Today I have a sales observation for you from the street. The street...
Questioning
I’ve spent a lot of time on airplanes over the past 30 years flying to client training programs and sales meetings. Still do. As a result, I’ve earned the right to be one of the guys sipping a drink in First Class that everyone else sneers at and hates as they walk...
Questioning
How could such an odd thing happen? Manti Te’owas a smart Notre Dame student, who also is one of the best college football players in the country. Really now, so he had a long-term relationship with a woman who never existed, and whom he only communicated with...
Listening, Questioning
At the grocery checkout stand yesterday, the friendly clerk asked the question that I know they are trained to ask, since I’ve heard it hundreds of times: “Did you find everything you were looking for?” I’m always friendly when I smile and...
Questioning
It’s a great technique. It’s a horrible technique. The difference is, with the right person, at the right time, it can be an extremely productive question. And that right person is anyone other than your decision maker. With decision makers, asking that...
