Opening Statements
Sales 101 tells us that it easier and more profitable to sell more to an existing customer than to try and get a new one, we should do whatever we can to nurture existing customers, and our good customers are our best source of referrals. But so many sales reps either...
Telephone Voice
At the grocery deli counter, the guy greeted me with, “What can I help you with pal?” After pointing out the cheese I wanted: “This one bud?” He showed me a sample: “OK, chief?” Then, “What else boss?” He handed it to me: “There you go my friend.” As I left he said:...
Preparation
While technology has helped us become smarter in many ways, it also allows people to do dumb things in many ways. For example, salespeople sending out non-targeted messages, or just plain old ill-conceived emails and voice mails. Here is an email I actually received....
Price and Value
I ran into a local Chinese restaurant at lunchtime to get a takeout order from the lunch menu.I asked if soup came with the order.The woman at the counter told me that they did not have soup to go with the lunch specials, just for dining in.I really wanted some hot...
Humor and Silly Stuff
A few years ago we ran a contest looking for those embarrassing or funny phone experiences we love to share–or perhaps keep to ourselves. I had some requests to share it again for those that didn’t see it. We had 59 entries (see them all in the Comments...
