What to Say When Calling Customers to Add Value

Opening Statements

Yes, we should be calling our existing customers during this challenging time.  But, it should NOT be the lazy “Just checking in,” or “Just touching base” call. We need to bring value. In this special video training, you’ll hear...

Avoid This Early Question that Screams “Salesperson!”

"The Art of Sales" Podcast, Opening Statements, Questioning

Your opening is THE most important part of any sales or prospecting call. Yet most openings actually cause rejection by committing one of the many sales and prospecting mistakes. There is one question that falls into the mistake category that screams out, “I am...

Can You Spot What is Wrong With This Cold Call Opening?

"The Art of Sales" Podcast, Cold Calling, Opening Statements, Voice Mail

In this podcast episode I share a cold calling opening suggestion I found in a post online. As is, it would likely get a user rejected. Can you spot what is wrong? You’ll hear what it is, AND what could have been added to make it effective. Plus, you can model...

What to Say Instead of “Just Checking In”

Opening Statements

One of the most worthless things to say at the beginning of a call to a prospect or customer is “I’m just checking in with you.” (The “Probation Officer” call.)  Or, another variation is the “Baseball Opening,” which is “I’m calling to just touch base.” These...

Focus on THIS at the Beginning of Calls to Get Them Interested

Opening Statements

Focus on this at the beginning of your calls, voice mails, and emails, and you’ll get more people responding, and...

Don’t Tell Them You Will Make or Save them Money. WHAT?

Opening Statements

That’s right. Just don’t. Hear what I’m talking about in this brief audio tip from my massive Smart Calling Online library of audio, video, and text training. (We’re going to open up the Smart Calling Online vault to the public within the next...