Self Motivation
Last month I met with a group of other speaking and training professionals, just as we have been meeting several times per year, for 14 years now. It’s a mastermind group (if you’re not familiar with this term, I suggest researching it and perhaps finding...
Self Motivation
If you are reading this, I’m guessing that you will make it through the most depressing day of the year without doing anything drastic. You see, January 18 is the most depressing day, according to Dr. Cliff Arnall, a British researcher from Cardiff...
Prospecting
Did you go through an annual review recently? They can be very profitable. Oh, I’m talking about YOU doing an annual review of your customer and prospect database, and then doing reviews with your customers and prospects. That’s right. The first...
Customer Service
With any business, making mistakes with customers is inevitable. Every good customer service training program or expert will agree that the key to minimizing damage and maintaining customer goodwill is in the proactive steps the business takes to recover. Here is an...
Customer Service
(NOTE: I had originally sent this out to my email sales tips newsletter subscribers earlier today. The response has been overwhelming. I’m posting it here so those of you that want to comment and even share your own stories can do so. Enjoy!) I wouldn’t...
