250 Free Motivational Quotes for You

Self Motivation

If you are reading this, I’m guessing that you will make it through the most depressing day of the year without doing anything drastic.   You see, January 18 is the most depressing day, according to Dr. Cliff Arnall, a British researcher from Cardiff...

Begin 2012 By Getting the Easy Sales

Prospecting

Did you go through an annual review recently? They can be very profitable. Oh, I’m talking about YOU doing an annual review  of your customer and prospect database, and then doing reviews with your customers and prospects. That’s right. The first...

Update and Zipps’ Response to Being Kicked Out of the Bar

Customer Service

With any business, making mistakes with customers is inevitable. Every good customer service training program or expert will agree that the key to minimizing damage and maintaining customer goodwill is in the proactive steps the business takes to recover. Here is an...

Kicked Out of a Bar Because I Didn’t Want My Burger Split. Really?

Customer Service

(NOTE: I had originally sent this out to my email sales tips newsletter subscribers earlier today. The response has been overwhelming. I’m posting it here so those of you that want to comment and even share your own stories can do so. Enjoy!) I wouldn’t...

This Is Certain to Cause Early Resistance

Opening Statements, Prospecting

A stranger approaches you on the street and asks for some money. A person wielding a clipboard (or an IPad) jumps in front of you as you’re walking down the shopping mall and asks if you can take 10 minutes for a survey. A woman at a bar is approached by a man...