Obama’s Oath of Office and Preparation

Preparation

You have probably seen the video of President Obama being sworn in, and the slight slip-up by Supreme Court Justice John Roberts, which in turn confused Obama, causing him to have to restate the lines, and then they subsequently repeated the entire process in private...

Spectrum Chemical Sales Pros Preparing for Their Best Year Ever

Photos of Training Clients

Yesterday in Scottsdale I delivered a program for the inside and outside sales reps of Spectrum Chemical at their National Sales Meeting. The topic: "How to Have Your Best Sales Year Ever in 2009."  There’s no doubt by doing the things we covered...

The Sales Reps at the Dot Foods National Sales Meeting

Photos of Training Clients

Yesterday in St. Louis I delivered a workshop for the Dot Foods sales force as part of the their national sales meeting. Dot is the largest food redistributor in the U.S.  The group of 80 or so was primarily outside sales reps who spend about half their time...

Why I Am a Maui Jim Sunglasses Customer for Life

Customer Service

Do you have anyone you buy from, or anything you buy, about which you say you will buy it forever? Do you have any customers who are so over-the-top thrilled with you that they will buy from you forever? I had an experience that made me a “customer for...

How to Ensure You Never Hear “I Don’t Need That”

Questioning, Sales Recommendations (presentations)

I saw that just yesterday, real estate company Century 21 decided to quit producing and running TV ads. They were usually entertaining, and I’ll miss them. One of my favorites was a humorous piece that illustrated a great a great sales point. A real estate agent...