This has nothing to do with sales. But I am so upset I had to share it with you. At this time of the year I get really optimistic, since Spring...
Man Suing My KC Royals for Getting Hit in the Eye With a Wiener (insert your own punch line)
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Taking the Plunge into Facebook
As if I didn't have enough to keep me busy, I've officially gotten into Facebook. I promise not to use it to tell you what I had for breakfast...
Presenting to the Sales Superstars of Tomorrow at Ohio University
Last Saturday I had the great opportunity to present my Smart Calling workshop to the student, faculty, and partners of Ohio University's Sales...
“Why Cold Calling is Not Dead”
As you might have noticed, I've begun shamelessly plugging my new book, "Smart Calling-Eliminate the Fear, Failure, and Rejection from Cold...
Sell More With Silence
I begin all of my sales training sessions by pointing out that the worst way to try to sell something is by TRYING TO SELL SOMETHING. If you make it...
Great Read for Those In Customer Service
The flight attendant on my US Airways flight from Atlanta to Phoenix last week was exceptional. She appeared like she actually enjoyed her job and...
Responses to the Post on Names
The post below actually was my emailed TelE-Sales Tip of the Week a couple of weeks ago. It certainly struck a chord with lots of people. Thought...
Five Tips for Successful Cold (Smart) Calling
I was interviewed on Phil Dobbie's BTalk show on BNET Australia, sharing "Five Successful Tips for Cold Calling." Hear the 20-minute...
Attitude Tip from a Green Beret: “It’s only pain if you acknowledge it.”
I have tremendous respect, admiration, and gratitude for our military personnel, both present, and veterans. "60 Minutes" did a great...