I begin all of my sales training sessions by pointing out that the worst way to try to sell something is by TRYING TO SELL SOMETHING. If you make it...
Sell More With Silence
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Great Read for Those In Customer Service
The flight attendant on my US Airways flight from Atlanta to Phoenix last week was exceptional. She appeared like she actually enjoyed her job and...
Responses to the Post on Names
The post below actually was my emailed TelE-Sales Tip of the Week a couple of weeks ago. It certainly struck a chord with lots of people. Thought...
Five Tips for Successful Cold (Smart) Calling
I was interviewed on Phil Dobbie's BTalk show on BNET Australia, sharing "Five Successful Tips for Cold Calling." Hear the 20-minute...
Attitude Tip from a Green Beret: “It’s only pain if you acknowledge it.”
I have tremendous respect, admiration, and gratitude for our military personnel, both present, and veterans. "60 Minutes" did a great...
Training to Help Sell Babies
During the past 27+ years I've worked with companies selling lots of products and services, some very conventional such as software, office...
Thomson Reuters National Sales Meeting Training
I've had the great opportunity to work with several divisions of Thomson Reuters over the past 10 years. It's a company that really "gets...
Analyze the Sales You Won to Find More
While working on my new book, " Smart Calling -Eliminate the Fear, Failure, and Rejection from Cold Calling," (out in March 2010) I had...
Dumb Questions: Not Doing Anything With the Answers
First, the response to the free motivational quotes ebook has been enormous! That's great, happy to provide the value. FREE is an interesting...