Just got back from Barrie, Ontario, Canada, just outside of Toronto. I presented telesales workshops to two great companies: Busch Systems, which...
Two Days of Training, in the Same Clothes
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How to Sound More Credible and Persuasive
It was finally my turn in line at the Department of Motor Vehicles. I was hoping the simple transaction wouldn't take too long. The computer...
Jackass Use of Cell Phones in Public
Like many others, I am both amused and annoyed by people who hold full-volume conversations on their cell phone in public, oblivious to everyone...
An Attitude of a Champion
I was at the US Open golf tournament in New York. A great atmosphere, and the course is as beautiful as it looks on TV, even when it was wet, ...
An Audio Interview on Dealing With Price Issues
Clayton Shold, who runs the great site Salesopedia.com interviewed me about handle the price issue on sales call. Listen to that podcast below....
How Do You Handle it When a Company Has a No-Calls Policy?
Here's an email I received from a fellow reader: Art, What do you do when the notes on an account tell you that the prospect has a policy of...
Why Your Voice Mails are Ignored, and What to Do Instead
Sales consultant Paul McCord asked me to contribute to his Sales and Sales Management Blog. This week he is focusing on telesales, so I sent him...
Another Call Recording: I’m still not sure what this guy was selling
I was rushing around last Friday trying to get out of the office so I could get to the airport. (Went to the Indy 500 by the way, awesome...
My Review of a Fellow Sales Rep’s Opening Statement
I've reviewed quite a few opening statements over the years from attendees at my training workshops andwebinars. Let me share one with you as a case...