Mistakes, Tips on Using Names

At the Safeway grocery store I frequent, the check-out personnel are instructed to call customers by name when they hand them their credit or debit card receipts. Nice intention, bad execution. Maybe once out of 100 trips the person has gotten close to saying mine...

He Can’t Possibly Think THIS is Selling

While technology has helped us become smarter in many ways, it also allows people to do dumb things in many ways. For example, salespeople sending out non-targeted messages, or just plain old ill-conceived emails and voice mails. Here is an email I actually received....

To Be a Better Salesperson, Don’t SOUND Like One

Just wondering …… why in the world do some salespeople feel like they must sound like a salesperson when they get someone on the phone? What is it about presenting … whether it be selling by phone or speaking before a group that causes some people to...

You’ll Never Graduate From This School

It’s graduation season, and odds are you know someone who is involved with a graduating student. I was in Omaha over the weekend and drove by my alma mater, Creighton University, on the way to the airport. It seems like yesterday that I was still there attending...