What You Can Model From the Comcast Cancel Call

Customer Service, Self Motivation

Last week I posted the now mega-viral Comcast cancellation call and asked for your thoughts. Thanks to those who replied. There were many excellent, well-thought-out comments and suggestions. My take:First, I agree that the rep went way over the edge.Regardless of the...

Learning Attitude, Motivation, and Sales Lessons from “The Voice”

Self Motivation

I had never watched it prior to this year, but stumbled upon The Voice at the beginning of the season. I was hooked! There are several motivational, attitude, and sales lessons I’ve pulled from observing the program and I’m sharing them with you–very...

THIS Determines if It Is a Great Day

Self Motivation

I was in a slow moving security line at the airport (that’s redundant, isn’t it?) and couldn’t help but overhearing the conversation between two businesswomen in front of me. “I’ve had THE worst day,” said one. “First, room...

My Real-World Graduation Success Advice You Won’t Hear at a Commencement Address–But Should

Self Motivation

It’s that time of year when kids all over are graduating from college, and for most, entering the world of reality. Not like reality TV shows, but the real world of life. I haven’t been invited to be anyone’s commencement speaker, but over the past 30 years of being...

Questions to Ask Yourself for Your Best Year Ever in 2013

Self Motivation

Several years ago I started a year-end tradition of posting a list of questions for sales pros to ask themselves as they started their new year.It was extremely popular, received tons of reprint requests, as well as suggestions to share them again the next year. So...

Being Grateful Turns into Great FULL-Ness

Self Motivation

Since it’s Thanksgiving week in the US, we’ll wander a bit from the typical sales tip, yet it will still contribute greatly to your success, and happiness, as well as that of others. I shared this tip a few years ago, and wanted to do so again. In the...