Little Things You Can Do That Have Huge Impact and Keep Customers Buying

Customer Service

A few months back I asked for examples of what you do to get through to decision makers. We got some great ideas and best practices and compiled many of those into a free ebook. (Get that here if you haven’t already). Not to be overlooked is how to continue building...

What I Learned About Sales on a Houseboat

Listening

I recently had an opportunity to really study human interaction. Up close. For an extended period. I was on a houseboat trip to the amazing Lake Powell with about 20 people… young children, teens, millennials, and every age range on up to high-50’s. Some of the...

Donald Trump’s Sales and Success Lessons

Random Rants

Donald Trump. Just the name itself sets off a variety of polarizing emotions and opinions. Regardless of how you feel about him politically or personally–I am keeping my opinion on that completely out of this–there is no denying that he has been a...

You Know HOW to Do This, But How Well DO You?

Listening

In an interview with a senior HR director at a large firm, he lamented that although he had plenty of jobs to fill, his main issue was with the general lack of “soft skills” by applicants. These include using proper English, common courtesies: “please” and “thank ...

Dumb Prospecting Examples

Prospecting

I really shouldn’t be amazed, but I still am. After over 32 years in business, just when I think I’ve seen just about every bad example of prospecting and sales there is—I’m proven wrong. I have a couple of examples of dumb prospecting I personally received over the...