Jackass Use of Cell Phones in Public

Humor and Silly Stuff, Uncategorized

Like many others, I am both amused and annoyed by people who hold full-volume conversations on their cell phone in public, oblivious to everyone around them. Here’s an amusing piece in Wired .

An Attitude of a Champion

Self Motivation

I was at the US Open golf tournament in New York. A great atmosphere, and the course is as beautiful as it looks on TV, even when it was wet,  as we experienced. I followed the finish on Monday on TV from my office,  and was rooting for both Phil Mickelson...

How Do You Handle it When a Company Has a No-Calls Policy?

Objections, Screeners

Here’s an email I received from a fellow reader: Art, What do you do when the notes on an account tell you that the prospect has a policy of "no calls"? I manage a team of telesales reps and we’ve got several accounts that are "no...

Why Your Voice Mails are Ignored, and What to Do Instead

Voice Mail

Sales consultant Paul McCord asked me to contribute to his Sales and Sales Management Blog. This week he is focusing on telesales, so I sent him "Why Your Voice Mails are Ignored, and What to Do Instead." Check out my posting for some useful ideas, as well...

Another Call Recording: I’m still not sure what this guy was selling

Call Recordings, Humor and Silly Stuff, Uncategorized

I was rushing around last Friday trying to get out of the office so I could get to the airport. (Went to the Indy 500 by the way, awesome experience.) A call came in and the guy introduced himself to Steve here as “Bob with an IT company.” OK, perhaps it...