Thanks to Josh Margolis who sent along this link to another blog, where the writer, Susan Corcoran, shares her horrific experiences (along with one...
Sales Horror Stories
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What’s Happened to Customer Service?
Here’s something that annoys me to no end: “service” personnel who act as if you have inconvenienced them by trying to give them your money. For...
How to Get New Business in Challenging Times
Whoa, wait, don't jump. Come in off that ledge. Sure, things may not be the rosiest on Wall Street and with some financial companies, but guess...
The Three-Step Voice Mail Strategy
One of the top challenges for most salespeople, if not THE biggest pain, is getting to decision makers, and more specifically, dealing with voice...
The Worst Telephone Sales Call I’ve Ever Received
I love getting sales calls. The good ones I learn from. The bad ones, well, they become good material for my seminars, articles, and other training....
Sell Like Obama
Campaigning for office is sales. And the office of President is perhaps the ultimate sale. Regardless of your personal political view, you gotta...
So, Why a Blog?
So, why a blog? Good question. I resisted, dismissed, and pooh-poohed them forever, saying they were just boring personal diaries of vain,...
Two Athletes, Quite a Contrast in Character
Every once and awhile, when the urge hits, I will spill a rant or two onto these pages. Things that might not appear to have anything to do with...
You Can Be Like Michael Phelps–In Sales
I am constantly amazed by, and have tremendous respect for people who excel at things I could not, or would not want to do. (Which is really, most...