A Case Study of a Dumb Cold Call

Hard to believe a salesperson could make so many mistakes in a short period of time, using so few words. But it happened. I’ll explain in detail. I overheard Steve, my marketing guy, who also answers the phone in my office, talking to the caller: "Well,...

Sales Pros From The Knot and The Bump

It’s always refreshing to be able to stay in one of my home towns and do training workshops. This morning I delivered a Smart Calling workshop to the 100 sales pros at The Knot and The Bump in downtown Omaha at their national sales meeting. What a rockin fun...