Sell More With Silence

Listening, Sales Recommendations (presentations)

I begin all of my sales training sessions by pointing out that the worst way to try to sell something is by TRYING TO SELL SOMETHING. If you make it about you, that creates resistance since the prospect feels they are being sold, which is a sure path to resistance....

Great Read for Those In Customer Service

Customer Service

The flight attendant on my US Airways flight from Atlanta to Phoenix last week was exceptional. She appeared like she actually enjoyed her job and was happy to be serving us. She smiled and made eye contact, she regularly came by and asked if we needed anything...

Responses to the Post on Names

Preparation

The post below actually was my emailed TelE-Sales Tip of the Week a couple of weeks ago. It certainly struck a chord with lots of people. Thought you might find some of them interesting, and a couple quite amusing! Hi Art, I have been a long time fan of the weekly...

Five Tips for Successful Cold (Smart) Calling

Prospecting, Uncategorized

I was interviewed on Phil Dobbie’s BTalk show on BNET Australia, sharing "Five Successful Tips for Cold Calling." Hear the 20-minute interview. Of course I quickly pointed out that the call should not be cold, but Smart, as I shared material from my...

Attitude Tip from a Green Beret: “It’s only pain if you acknowledge it.”

Self Motivation

I have tremendous respect, admiration, and gratitude for our military personnel, both present, and veterans. "60 Minutes" did a great piece on the Green Berets last Sunday, and if you have interest you can watch it at the CBS site. In that piece, one of the...