Great Read for Those In Customer Service

Customer Service

The flight attendant on my US Airways flight from Atlanta to Phoenix last week was exceptional. She appeared like she actually enjoyed her job and was happy to be serving us. She smiled and made eye contact, she regularly came by and asked if we needed anything...

Why I Am a Maui Jim Sunglasses Customer for Life

Customer Service

Do you have anyone you buy from, or anything you buy, about which you say you will buy it forever? Do you have any customers who are so over-the-top thrilled with you that they will buy from you forever? I had an experience that made me a “customer for...

An Amazing, Personalized Way to Stay in Touch

Customer Service, Following Up, Resources I Recommend

Last month I shared a post, Little Things Mean Everything, where I shared the story of my paper carrier and the personal notes she left me that made a huge impact. I always have advocated the use of cards and handwritten notes to stay in contact with, and thank your...

Great Customer Service…at Wendy’s

Customer Service, Self Motivation

I am fed up with, and still amazed by how the mainstream media thrives on presenting news through negative filters. Yesterday, when the Dow had its second biggest day in HISTORY, an online summary at MSN.com said something to the effect of , "Stocks have massive...

What’s Happened to Customer Service?

Customer Service

Here’s something that annoys me to no end: “service” personnel who act as if you have inconvenienced them by trying to give them your money. For example, at a grocery store today, I placed a couple of items near the check-out scanner. The clerk, around 17-years old...