Resources I Recommend, Uncategorized
Once again we held our Sales Kickoff event to start the year. The great news is, you can still participate. You can get this year’s training event video, PLUS the past two years as a bonus. And, I’m offering another $1000 worth of free training resources...
Objections, Uncategorized
We had a member in the Smart Calling Community group ask about what others put in their “objections answer book.” I weighed in with how I’m not a fan of ”objection books” or ”objection rebuttals,” since a direct response is not addressing the reason they...
Telephone Voice, Uncategorized
In today’s constantly-connected and always-communicating environment, why is it that–it seems to me, anyway–communication skills are worse than ever? Perhaps it’s because of the texting, tweeting, Facebooking, Instagramming, emailing and...