The Banal Brazenness of Telescammers

Random Rants

One challenge we face in using the phone as part of our sales process (or as the main method of communication) is overcoming the neagtive perception by many people of sales reps using the phone. This negativity is perpetuated and reinforced every time they receive a...

What it Sounds Like When You are Not Prepared for Voice Mail

Voice Mail

Here’s a great example of why you should be totally prepared for leaving a voice mail message.

Get a Headstart on the Economic Upswing

Following Up, Preparation, Unique Value Proposition

The stock market has been steadily inching up over the past  few weeks. Economic indicators are showing signs of improvements. Economists who study such things are even  whispering that things are getting better. Even though some sales reps might doubt it,...

Telesales College Attendees in Orange County

Photos of Training Clients, Uncategorized

Just finished my Telesales College workshop in Santa Ana, California. I’m always so pumped after doing one of these programs, since I also learn from the sales pros who attend. Our final program until the Fall is next week in Boston. It’s not too late to...

My Marketing Guy Screwed Up Big Time

Resources I Recommend

My marketing guy screwed up big time. I simply told him to fix it. I didn’t give him any guidelines, so I really can’t get mad at what he did here. But my customers definitely will like it. See the complete details from Steve, along with a photo of the...