My Holiday Gift to You: An Entire Training Video

Resources I Recommend

As a holiday gift for you, I’m giving you access to an entire training video lesson. You have access to one of my 25-minute Telesales TV training videos. That’s right, simply go to http://businessbyphone.com/TSTVspecial.htm In this training video, you will...

Group Photo of the Sales Pros at Smart Ed Services

Photos of Training Clients

I’m actually writing this in the middle of a three-day training program for the wonderful sales pros at Smart Ed Services in Cleveland. These reps sell technology, primarily for education. The flagship product is the Smartboard, an interactive whiteboard, shown...

Telesales College Attendee Group Photo

Photos of Training Clients

Here are the attendees at the Dallas Telesales College last week. A great group that left pumped up to hit the ground running for a phenomenal 2009!              

An Amazing, Personalized Way to Stay in Touch

Customer Service, Following Up, Resources I Recommend

Last month I shared a post, Little Things Mean Everything, where I shared the story of my paper carrier and the personal notes she left me that made a huge impact. I always have advocated the use of cards and handwritten notes to stay in contact with, and thank your...

Here’s How You Will Sell More Than Ever in 2009

Self Motivation

Do you know anyone who is constantly whining, complaining, and making excuses for their performance? Stay clear of them, because they will try to suck you into their pity parties. Oh sure, there’s no denying that the current economic environment could be better....