Customer Service, Following Up, Resources I Recommend
Last month I shared a post, Little Things Mean Everything, where I shared the story of my paper carrier and the personal notes she left me that made a huge impact. I always have advocated the use of cards and handwritten notes to stay in contact with, and thank your...
Customer Service, Self Motivation
I am fed up with, and still amazed by how the mainstream media thrives on presenting news through negative filters. Yesterday, when the Dow had its second biggest day in HISTORY, an online summary at MSN.com said something to the effect of , "Stocks have massive...
