Are You Gutsy, or Wimpy

Resources I Recommend, Screeners

I get a fair number of request from people who want me to promote or endorse their product or book. Most I turn down. Every once and a while I see something I’m comfortable putting my name and reputation behind.   Today is one of those times. Drew Laughlin...

Throw the Question Back to Get Clarification–Especially If You Have No Clue

Questioning

Telesales Success Inner Circle Platinum Member, and recent Telesales College attendee, Brad Jones, sent in an interesting article about responding to questions. The gist of the article deals with tossing the question back to the the questioner to get clarification,...

How the iPhone Rep Built Credibility and Won a Bigger Sale

Price and Value, Unique Value Proposition

I finally gave in and bought the iPhone. Wow,  what a cool device! It’s so much more than a phone. While in the Apple store, had an interesting sales  experience with one of the reps. While looking at  the wall of accessories to perhaps add to the...

Follow-Up Article on Healthcare Advocacy From Wall Street Journal

Questioning, Random Rants

The Wall Street Journal online edition posted a great article, along the lines of my posting below about asking direct and tough questions of doctors and other health care providers. See it at http://online.wsj.com/article/SB123612654272124081.html Thanks to Mike...

The Fundamentals Work Every Time

Opening Statements, Preparation, Questioning, Sales Recommendations (presentations), Screeners

First, I can’t begin to express how overwhelmed I am with the thoughtfulness of you, my readers and customers, and I’ll put most of you in the category of "friends." In response to my email and blog post below last week I had several hundred...