Two Days of Training, in the Same Clothes

Photos of Training Clients

Just got back from Barrie, Ontario, Canada, just outside of Toronto. I presented telesales workshops to two great companies: Busch Systems, which sells recycle bins and other containers to businesses, municipalities, and other organizations. I also worked with the...

How to Sound More Credible and Persuasive

Sales Recommendations (presentations), Sales Vocabulary

It was finally my turn in line at the Department of Motor Vehicles. I was hoping the simple transaction wouldn’t take too long. The computer had other ideas.   While a clerk, a manager, and a person who, I guess, is paid to simply observe such things...

Jackass Use of Cell Phones in Public

Humor and Silly Stuff, Uncategorized

Like many others, I am both amused and annoyed by people who hold full-volume conversations on their cell phone in public, oblivious to everyone around them. Here’s an amusing piece in Wired .

An Attitude of a Champion

Self Motivation

I was at the US Open golf tournament in New York. A great atmosphere, and the course is as beautiful as it looks on TV, even when it was wet,  as we experienced. I followed the finish on Monday on TV from my office,  and was rooting for both Phil Mickelson...

How Do You Handle it When a Company Has a No-Calls Policy?

Objections, Screeners

Here’s an email I received from a fellow reader: Art, What do you do when the notes on an account tell you that the prospect has a policy of "no calls"? I manage a team of telesales reps and we’ve got several accounts that are "no...