The now infamous Comcast cancellation call has gone mega-viral. People are outraged. Comcast has apologized. I’ve received many messages about my take on it, and requests to post it for comments.

Given that I often share recordings of phone calls, it’s my obligation to post what is perhaps the most listened to sales/service call recording ever.

Given that my readers are mostly sales and service professionals, we have somewhat of an insider’s perspective of this, different than most people who are just looking at it from a customer’s viewpoint.

So here are the questions:

1. In general, what is your opinion of the entire interaction?

2. To take a contrarian view from everything else being published about this, what POSITIVES could be taken/learned from the call.

Please leave your comments below. I’ll post mine next week.