Kicked Out of a Bar Because I Didn’t Want My Burger Split. Really?

Customer Service

(NOTE: I had originally sent this out to my email sales tips newsletter subscribers earlier today. The response has been overwhelming. I’m posting it here so those of you that want to comment and even share your own stories can do so. Enjoy!) I wouldn’t...

This Is Certain to Cause Early Resistance

Opening Statements, Prospecting

A stranger approaches you on the street and asks for some money. A person wielding a clipboard (or an IPad) jumps in front of you as you’re walking down the shopping mall and asks if you can take 10 minutes for a survey. A woman at a bar is approached by a man...

Reacting to Statements that Just Don’t Make Sense

Objections

"Sounds like something we might look at, we’ll review it, then go from there." What? What was just said there? It was a Fuzzy Phrase, and how you react determines if you move them forward or, they stall you. See how to handle these in this video....

The Quickest Way to Increase Sales

Sales Vocabulary

Here’s a question I received the other day: "What is the best, quickest way to increase sales by phone?" At first glance I dismissed this as one of the many questions I often get from people who think there is a simple, easy answer to doing well in...

A Mishandled $8000 Pizza Order Call

Customer Service

I’m a self-taught cook, and probably own as many cookbooks as sales books. I watch the Food Network every chance I get. For a few years my barbeque cooking team traveled all over to competitions, and we even won a few championships. It’s tough to order at...