My Birthday Present to You

Resources I Recommend

For my 49th birthday today, I am running a one-day only, crazy, 49% promotion for ALL of the training resources we sell here at Business By Phone. CD’s, DVD’s, books, complete learning resources, and those already with special package pricing. Check out my...

How to Be a Sweet-Talker

Uncategorized

It’s interesting how people not in sales as a profession view the tools, processes, and techniques we use every day, on the job and off.  Here’s an article at the Esquire site, "How to Be a Sweet Talker," describing how first he...

Great Customer Service…at Wendy’s

Customer Service, Self Motivation

I am fed up with, and still amazed by how the mainstream media thrives on presenting news through negative filters. Yesterday, when the Dow had its second biggest day in HISTORY, an online summary at MSN.com said something to the effect of , "Stocks have massive...

How about some “How?” questions?

Questioning

A while ago I saw a TV commercial for Ping, the golf club company. The theme of the commercial was how Ping built its fine reputation by always asking, "How?"  HOW could they make a better putter?  HOW could they make golf more enjoyable with...

Responding to “I’m not interested.”

Objections

So you make a prospecting call, deliver your opening, and their response is a quick, "I’m not interested." Or, "We don’t need that." Or something similar. What do you do? Many reps say "Thankyouverymuch" and hang up. Granted,...