An Amazing, Personalized Way to Stay in Touch

Customer Service, Following Up, Resources I Recommend

Last month I shared a post, Little Things Mean Everything, where I shared the story of my paper carrier and the personal notes she left me that made a huge impact. I always have advocated the use of cards and handwritten notes to stay in contact with, and thank your...

Here’s How You Will Sell More Than Ever in 2009

Self Motivation

Do you know anyone who is constantly whining, complaining, and making excuses for their performance? Stay clear of them, because they will try to suck you into their pity parties. Oh sure, there’s no denying that the current economic environment could be better....

Show Me the Money!

Uncategorized

In the new Telesales TV training video we just released for the Platinum members of my Telesales Success Inner Circle, we devoted the entire program to price…selling at full price, minimizing price resistance, and dealing with price objections. In the video I...

Seven Ways to Stop “Selling,” and Start Building Relationships

Prospecting

There’s lots of sales information floating around. Some of it very good, some mediocre, and other advice causes me to say, “Has the person saying this ever made a call in his life?” In the inside sales, telesales, and prospecting field there are a...

My Birthday Present to You

Resources I Recommend

For my 49th birthday today, I am running a one-day only, crazy, 49% promotion for ALL of the training resources we sell here at Business By Phone. CD’s, DVD’s, books, complete learning resources, and those already with special package pricing. Check out my...