Listening
In an interview with a senior HR director at a large firm, he lamented that although he had plenty of jobs to fill, his main issue was with the general lack of “soft skills” by applicants. These include using proper English, common courtesies: “please” and “thank ...
Listening, Questioning
If someone in a conversation dropped this on you, how would you react? “So, anyway, I’m only sharing this with a couple of people, but my aunt in Omaha is good friends with Warren Buffet and this is where he said she needs to put all of her...
Listening
Here are a few things I heard while listening to calls from a training prospect’s sales reps, who were calling their regular customers: “Where we’re deficient is in the area of…” “What our focus now is…” “We need to step up our game with…” “We’ll have to...
Listening, Questioning
At the grocery checkout stand yesterday, the friendly clerk asked the question that I know they are trained to ask, since I’ve heard it hundreds of times: “Did you find everything you were looking for?” I’m always friendly when I smile and...
Listening
Last week I took a few days for personal self-development, which I do several times per year. Although I make it a point every day to set aside time for learning, I find it essential to physically attend events for the total immersion and networking experience. I...
Listening, Questioning
Quiz time. Here’s a situation. Think of the very next thing to leave your mouth in response: On a call with a prospect, someone who has contacted you after visiting your website says, "Our issue is that we need to_____." And then let’s assume she...
