How Do You Handle it When a Company Has a No-Calls Policy?

Objections, Screeners

Here’s an email I received from a fellow reader: Art, What do you do when the notes on an account tell you that the prospect has a policy of "no calls"? I manage a team of telesales reps and we’ve got several accounts that are "no...

Why Your Voice Mails are Ignored, and What to Do Instead

Voice Mail

Sales consultant Paul McCord asked me to contribute to his Sales and Sales Management Blog. This week he is focusing on telesales, so I sent him "Why Your Voice Mails are Ignored, and What to Do Instead." Check out my posting for some useful ideas, as well...

Another Call Recording: I’m still not sure what this guy was selling

Call Recordings, Humor and Silly Stuff, Uncategorized

I was rushing around last Friday trying to get out of the office so I could get to the airport. (Went to the Indy 500 by the way, awesome experience.) A call came in and the guy introduced himself to Steve here as “Bob with an IT company.” OK, perhaps it...

My Review of a Fellow Sales Rep’s Opening Statement

Opening Statements

I’ve reviewed quite a few opening statements over the years from attendees at my training workshops andwebinars. Let me share one with you as a case study. “This is _____with ________. The reason for my call today is we are a franchised stocking...

How to Create Interest in 10 Seconds or Less

Opening Statements, Uncategorized, Voice Mail

This has happened more often than I’d like: I’ll be in a training session working on opening statements with sales reps, and someone will say, "This won’t work in my market. My prospects are busy people. They won’t listen to this fluff....