This Was a Value-Added Call

One of my vendors, 800Link.com, the company we use for voice mail service, told us on a customer service call that we could reduce the amount we are paying each month, AND get a higher level of service by switching to a new plan. THAT was a value-added call. Some...

Voice Mail Message from a Scum Scam Artist

As if using the phone in sales and prospecting wasn’t challenging enough on its own, we also have to deal with working in an environment where there are scumbag scam artists duping unsuspecting targets. The legitimate office supply dealers and document imaging...

Want a Dose of Motivation?

I’m often asked who I like to follow for pure motivational and attitude information. Well, there are so many I could publish a directory. One that is certainly in the top 1% is my friend and fellow mastermind group member, Dr. Alan Zimmerman, who’s an...