Plan Your Calls Like You Do Your Weekend

Preparation

What are you doing this coming weekend? You probably have some things planned. When I ask that question in training seminars, most people give very detailed answers: going out to dinner, working in the yard, going to kids’ games and practices…personally...

Celebrity Apprentice Sales Lessons

Sales Recommendations (presentations)

Of all the reality shows on TV, the one that actually has some value other than mindless entertainment is Celebrity Apprentice. I made a point to watch the premier last night, and saw a couple of very important sales lessons in action. The teams of celebrities were...

Do You THINK You Will Win?

Self Motivation

I’m a huge sports fan, sports nut actually. Our local NCAA hockey team, nationally-ranked University of Nebraska-Omaha is preparing for its second-round of playoff games this week, after sweeping Bowling Green this past weekend, and ending the season on a roll,...

This Was a Value-Added Call

Customer Service

One of my vendors, 800Link.com, the company we use for voice mail service, told us on a customer service call that we could reduce the amount we are paying each month, AND get a higher level of service by switching to a new plan. THAT was a value-added call. Some...

Voice Mail Message from a Scum Scam Artist

Call Recordings, Voice Mail

As if using the phone in sales and prospecting wasn’t challenging enough on its own, we also have to deal with working in an environment where there are scumbag scam artists duping unsuspecting targets. The legitimate office supply dealers and document imaging...